Summary

Below is a listing of all the policies and procedures that all our customers agree to abide and be bound by when signing-up for our basic or super service packages.  We strongly advise that you carefully review all the items within this page before signing-up for any type of service with Howard's Web Design.  Policy information regarding our pure service package can be found here.  Policy information regarding our static option service can be found here.

General Terms

Under this agreement, at no time shall a customer be:

  1. Charged an hourly rate for any services rendered by Howard's Web Design.

  2. Charged a per page fee for any websites developed by Howard's Web Design.

  3. Limited to a set numerical amount of images, graphics, or any type of file; these limitations will solely be determined by the amount of storage space a customer has its web server.

  4. Charged a fee for the scanning of images.

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90-Day Agreement Maturity Period

Each agreement issued by Howard’s Web Design comes with a 90-day agreement maturity period, meaning there will be a 90-day time frame before a customer will become fully bound by all agreed upon terms within its said agreement with Howard’s Web Design.  This 90-day period will begin when a customer’s account set-up is complete and will expire on the 90th day of the said date.  Within this period a customer may cancel its agreement with Howard’s Web Design without being obligated to pay the monthly service charges outside of this 90-day period.  The customer would only be obligated to pay the monthly service charges for the 90 days.  Once the 90-day maturity period has expired the customer’s agreement with Howard’s Web Design will be considered mature and the customer will be bound to fulfill all financial commitments of monthly service charges until the expiration of the agreement.  NOTE: A cancellation of service request made after the 90-day maturity period and before the expiration of the existing agreement will require a cancellation fee of $150.

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Customer Agreement Cancellation

A cancellation of service request initiated by a customer must be submitted in writing to our office by a customer’s primary contact via email or fax accompanied by the customer's account name.  If this request is received without the account name, the customer’s primary contact will be notified via email and/or fax for the account name in order to authorize this cancellation.  Upon receipt of a valid cancellation of service request the customer will be notified of the exact date of when the cancellation will be final.  All agreement cancellations will require a cancellation fee of $150.  Once this fee has been received, any and all files and services established, developed, and maintained by Howard's Web Design and its affiliated partners will be permanently deleted from its web server.

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Howard's Web Design Agreement Cancellation

Howard’s Web Design reserves the right to cancel a customer’s service agreement due to: (1) non-payment of services in excess of 10 days beyond the due date, (2) it is discovered that a customer is using a website developed by Howard’s Web Design for the selling/informing of products and/or services deemed illegal by any branch of the United States government or are associated with another entity which participates in the selling/informing of these illegal products and/or services, (3) it is discovered that a customer is using a website developed by Howard’s Web Design for the selling/informing of pornographic products and/or services or are associated with another entity which participates in the selling/informing of pornographic products and/or services, and (4) an order from any branch of the United States government calling for the discontinuation of a customer’s business and/or website operations.  NOTE: Howard's Web Design also reserves the right to cancel a customer's service agreement for purposes not listed above ONLY if the purposes are relative to the above items and/or are in any violation of our policies and procedures.

 

All service agreement cancellations initiated by Howard's Web Design will not require a cancellation fee of $150.  Immediately upon cancellation, any and all files and services established, developed, and maintained by Howard's Web Design and its affiliated partners will be permanently deleted from its web server.

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Error-Free Policy

Each agreement made with Howard’s Web Design contains an error-free commitment, which means any and all websites developed by Howard’s Web Design will contain no defined errors (listed below) created by our staff.  Defined errors include, (1) incorrect image rollover buttons and hyperlinks (e.g. an “About Us” hyperlink that links to a “Contact Us” webpage), (2) incorrect spelling of a customer’s company name, logo, and/or slogan, (3) non-customer provided spelling errors, (4) incorrect information regarding a customer’s address, contact information, and/or hours of operation, (5) accidental deletion of a customer’s website (s), (6) unsecured/unencrypted web pages that were specified by the customer to be secured/encrypted, (7) incorrect spelling and/or labeling of a customer’s products and/or services, (8) incorrect pricing and/or images of a customer’s products and/or services, (9) incorrect descriptions of a customer’s products and/or services, (10) incorrect labeling of a customer’s staff members (if applicable), (11) incorrect information regarding a customer’s various sales events, and (12) incorrect information pertaining to a customer’s policies and/or procedures.  If it is found that a website developed by Howard’s Web Design contains any of the above defined errors, the customer will receive a free month of service for the month the error (s) was/were found.  If the error is found after the customer has already paid for the month of service, then the customer shall receive free service for the following month.  Please see the “Reporting Defined Errors” section below for instructions on notifying Howard’s Web Design of any defined errors found.

 

Incorrect Customer Spelling and Information

By default it is assumed that all information submitted to Howard’s Web Design by the customer is free of any errors; However, Howard’s Web Design will carefully review all information submitted by the customer and attempt to eliminate any possible overlooked errors before the launching of the customer’s website (s).  If however, errors are still overlooked and published on the customer’s website (s), this will not result in a free month of service as this will be considered as an error created by the customer and not by our staff.

 

Reporting Defined Errors

A customer may report any defined errors found on their website (s) by contacting Howard’s Web Design in writing by fax or email (recommended).  Found defined errors submitted via email should be directed to our office.  In the “Subject” line simply type the words “Defined Errors” or “DE”.  In the body of the email state on what page (s) the error (s) was/were found and where it was located on the page (s).  Also, include what the error was, how and when your company submitted the information, and what the correct information should reflect.  For example, “On page www.yourwebsite.com/aboutus.html of my company’s website an error was found in the second paragraph.  In the paragraph it stated that our home office is located in Columbus, OH, but in the information we submitted to your company via email on 01/23/2002 it shows that our home office is located in Columbus, GA.”

 

If a customer wishes to report any defined errors via fax, they may do so by following the same procedures listed above for reporting errors via email,  but we ask that the error-defining information is typed rather than handwritten in order to avoid any legible writing issues and future errors.  If a customer still prefers to submit this information in a handwritten format and the staff at Howard's Web Design can not decipher all or parts of this information, Howard's Web Design will make a minimum of two attempts to contact the primary and/or secondary customer contacts to clarify this information.  If Howard's Web Design is unsuccessful in contacting the customer, no changes will be made to the customer's website (s) until this information can be clarified.

 

NOTE: This defined error clause ONLY applies to a customer's account after the website (s) has/have been published on the Internet for viewing by the general public.  Defined errors found prior to the publication of a customer's website (s) will not result in a free month of service.

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Billing Policy

All accounts are charged on a per domain (eg. www.mydomain.com) basis.  By default all customers of Howard's Web Design are billed on a quarterly basis of three (3) months at a time.  However, customers do have the option of paying for our services on a yearly basis.  Customers who do wish to pay for our services on a yearly basis will receive a 5% discount.  All billing cycles begin once a customer's account has been established and all initial setup fees have been paid in full.  Any customer failing to pay for services in excess of ten (10) business days from the due date may be subject to an agreement cancellation action.

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Agreement Renewal

All agreements with Howard's Web Design are offered on an annual (12 month) basis and there are no renewal fees associated with renewing an agreement.  The customer will be notified three months prior to the expiration of the initial agreement, at which time the customer may opt for a new agreement to take effect immediately after the expiration of the initial agreement.   Upon the initiation of the new agreement the customer’s services continues as it did with the previous agreement.  There are no new set-up fees for services already established by the customer in the initial agreement.

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Privacy Policy

All customers’ information at Howard’s Web Design is held in the strictest confidence.  Customers' information will not be sold to any entity of any kind for financial gain, nor will a customer's information be shared with any entity of any kind without expressed written consent from the customer.

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Referral Policy

For fair business purposes, a qualified referral is defined as a company that has been referred to Howard's Web Design for our services by a customer and actually signs-up. Upon receipt of a qualified referral from a customer, the customer will be entitled to 1 (one) free month of service per each qualified referral received and is limited to the amount equal to the number of months in a customer’s agreement. This free month of service reward DOES NOT include any optional services a customer may have.  NOTE: For the practice of good business, a valid referral can not be taken until the referring customer's site is up and running first unless written permission is given by the customer.  This will ensure that your site is developed first before attempting to take on a referred customer's site.

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Submitting Information

All information and files to be published on a customer's website can either be emailed or mailed to us.  Information should be submitted as such:

 

Text

All text information can be submitted via mail, fax, or email (recommended).  If sending information by mail, the customer should use some type of express service and require a signature upon delivery.  This ensures that your delivery arrives in a timely manner and to the correct location.  Our complete mailing address can be found on our contact page.  Please be sure to include your account name on the first page of the information being submitted.  NOTE:  Howard's Web Design is not responsible for the loss or damage of any item (s) sent to our office.

 

If sending information by fax, standard faxing procedures should be followed.  This includes a completed coversheet with the customer’s account name clearly printed on the front and followed by the actual information to be published.  Customers may fax their information to 678-731-1465.

 

If sending information by email, customers my place the text information within the message or attach the document (s) to the email.  We accept text file formats for Microsoft Word (.doc), Microsoft Works (.wps), Acrobat (.pdf), and Notepad (.txt).  When sending information by email, please be sure to include your account name within the body of your message.

 

Digital Images and Photos

All digital image files can be submitted by email as an attachment.  When using a device such as a digital camera to capture the desired images, we recommend you use a device with at least a resolution scale of 600 x 600 dpi.  Any images captured with a device lower than our recommended resolution scale may appear cloudy and distorted, which will ultimately give your site a very unprofessional look.  We accept all image files with the following extensions:  .iff, .dxf, .gif, .cgm, .cmx, .cdr, .lbm, .cut, .eps, .ai, .ps, .fpx, .img, .hgl, .hpg, .pgl, .jpg, .jif, .jpeg, .kdc, .pcd, .pic, .pct, .mac, .drw, .msp, .psp, .jsl, . pfr, .tub, .pbm, .pgm, .png, .ppm, .raw, .sct, .ct, .rgb, .bw, .rgba, .sgi, .ras, .tif, .tiff, .tga, .gem, .clp, .emf, .wmf, .rle, .bmp, .dib, .wpg, .dcx, and .pcx.

 

All photos can be submitted by mail.  When submitting photos by mail please follow the same instructions listed above for mailing text information.  NOTE:  Howard's Web Design has a library of digital images and photos ready for use, but if a customer desires a more personal look with images and photos of employees and products, these should be taken directly by the customer.

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Database Management Policy

Howard's Web Design does not and will not enter or manipulate any information pertaining to our customers' customers and therefore is not responsible for any form of use of this information.  All customers of Howard's Web Design wishing to utilize our Internet database management services will be required to enter their own customers' information via an Internet database interface developed by Howard's Web Design.  These database interfaces will be developed per the customer's specifications.

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Disclaimers

Downloading Information

All customers and users may only download material displayed on our website for non-commercial, personal use provided you also retain all copyright, trademark, and other ownership notices contained in the material and do not modify or alter the material.  Tampering with our website or conducting any fraudulent activities while using our website is strictly prohibited.

 

Website Errors

Howard's Web Design works diligently to ensure that our website is free of any errors; However, this does not guarantee that our website will always be error-free.  All errors will be corrected upon discovery.  Howard's Web Design reserves the right to revoke and/or deny any stated offer for the correction of errors discovered on our website, even if a customer has signed-up for any of our services due to a stated offer. 

 

Links to External (Third-Party) Websites

Howard's Web Design is not responsible nor are we liable for the operations and/or content of any websites accessed through the Howard's Web Design website. 

 

Policy Modification

Howard's Web Design reserves the right to modify any parts of our policies and/or procedures without notice to any non-customer.  Customers of Howard's Web Design will be notified of any modification to our policies and/or procedures sixty (60) days prior to the changes going into effect.

 

Price and Service Modification

Howard's Web Design reserves the right to modify any prices and/or services offered without notice to any non-customer.  Customers of Howard's Web Design will be notified of any modification to our prices and/or services offered sixty (60) days prior to the changes going into effect.

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Liability Policy

Limitation of Liability

The Howard's Web Design website is provided on an "AS IS," "as available" basis.  We Do not warrant that use of our website will be uninterrupted or error-free nor do we warrant the accuracy and/or completeness of the content provided on our website or services offered.  All customers and users of the Howard's Web Design website expressly agree that any use of this site is done so at your sole risk.

 

Under no circumstances shall Howard's Web Design nor its affiliates or customers be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use our website.  This includes but is not limited to reliance by a user on any information obtained on our website, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Howard's Web Design records, programs or services.  This limitation of liability shall apply even if Howard's Web Design has been advised of the possibility of such damages.  All customers of Howard's Web Design agree that our entire liability and any exclusive remedies with respect to any services provided under this agreement and/or for any breach of this agreement is solely limited to the amount the customer has paid for such services during the term of this agreement.

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Customer Success

While Howard's Web Design provides many services to try and make our customers successful, we do not and can not guarantee that our customers will be a success just by signing-up for our services.  The success of our customers will ultimately depend upon elements such as competitive prices, quality products and/or services, customer service, location (if applicable), convenience, etc.

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Trademark/Copyright Information

© 2003 Howard's Web Design, L.P.

Howard Basic and Howard Super are registered service marks of Howard's Web Design, L.P.  All other trademarks and service marks are the property of their respective owners.

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